Return & Refund Policy
At ElixzaNY, we’re dedicated to delivering jewelry that enhances your style with elegance and care. Our belief in the transformative power of our jewelry drives us to encourage a trial period of at least 14 days to truly appreciate their beauty and craftsmanship. Should you find yourself not entirely satisfied after this period and within 90 days of purchase, we're here to help. Simply reach out to us at sales@elixza.com for assistance.
Cancellation Policy
We understand plans change, which is why we offer a 24-hour window post-order for any modifications or cancellations. Beyond this period, adjustments may not be feasible as your order moves to processing. Cancellations within this window will see refunds processed within 7 business days.
90-Day Money Back Guarantee
ElixzaNY stands by the efficacy of our products. We encourage a minimum 14-day use to experience their full potential. If satisfaction eludes you, returns are accepted within the 90-day guarantee, minus shipping costs. For returns, contact our support at sales@elixza.com, providing your Order Number or the Name and E-Mail Address associated with the purchase.
Damaged Items
Our commitment to quality extends to our packaging, ensuring your products arrive in perfect condition. Should you receive a damaged item, report it within 72 hours of delivery to sales@elixza.com with a photo of the damage for a hassle-free replacement. Note, normal wear or misuse does not qualify for replacement or refund.
Shipping and Delivery
We aim for prompt delivery but note that delays outside our control, such as courier issues or customs, are beyond our responsibility. For delivery issues, please directly contact the courier. ElixzaNY is not liable for lost, stolen, or delayed packages.
Incorrect Shipping Address
Accuracy at checkout is crucial. Failure to provide the correct address, if uncorrected within 24 hours of your order, may result in non-eligibility for a resend or refund.
ElixzaNY reserves the right to update this policy, with the onus on the customer to review the latest version. Your continued patronage of ElixzaNY products signifies acceptance of these terms.